Privacy Policy
This policy explains what information Numa Scientific Supply collects when you use this website, how that information is used, and the choices available to you.
Last updated
Who we are
Numa Scientific Supply supplies glass vials, closures, packaging components, and bacteriostatic water to businesses and research organizations. This policy covers this website and the enquiry forms on it.
Information we collect
We collect information you provide directly, and a limited amount of technical information collected automatically when you visit.
Information you give us
When you submit a quote request or contact form, we collect the details you enter. Typically this includes your name, business email address, company name, telephone number where supplied, and the products, quantities, and specifications you are enquiring about, along with any message you write.
Please do not send confidential formulation details, personal health information, or other sensitive material through these forms. Contact us first and we will arrange a suitable channel.
Information collected automatically
Our hosting provider processes standard server request data, including IP address, browser type, referring page, and the pages requested. This is used to serve the site securely and to diagnose faults.
What we do not collect
This site does not offer user accounts and does not process payments, so we do not collect passwords or payment card details through it. We do not knowingly collect information from children, as this is a business-to-business service.
How we use information
- To respond to your quote request, enquiry, or documentation request
- To prepare pricing, availability, and lead-time information for you
- To supply product specifications, material declarations, and related documentation
- To fulfil and support any order that results from your enquiry
- To keep records of business correspondence and transactions
- To operate, secure, and troubleshoot this website
We rely on your request and our legitimate interest in responding to business enquiries as the basis for this processing. We do not sell your information, and we do not add enquiry contacts to marketing lists without your agreement.
Sharing your information
We share information only where it is needed to run our business and respond to you. That may include:
- Service providers who host this website and deliver our form submissions and email
- Manufacturers, suppliers, and logistics partners, where this is necessary to quote, source, or ship the components you have requested
- Professional advisers such as accountants and legal counsel
- Authorities or other parties where we are required to do so by law, or to establish or defend legal claims
These parties may be located in other countries, in which case we take reasonable steps to ensure your information remains appropriately protected.
Retention
We keep enquiry correspondence for as long as needed to respond and to maintain a record of the discussion. Where an enquiry results in an order, we retain the related records for as long as required for accounting, tax, warranty, quality, and traceability purposes. Enquiries that do not result in an order are deleted or anonymized once they are no longer commercially relevant.
Security
We use reasonable technical and organizational measures to protect the information you submit, including encrypted transmission to this site. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your rights
Depending on where you live, you may have the right to request access to the personal information we hold about you, to have it corrected or deleted, to object to or restrict how we use it, to receive a copy in a portable format, and to withdraw any consent you have given. We do not sell personal information or share it for cross-context behavioral advertising.
To make a request, contact us using the details below. We may need to verify your identity before acting. You will not be treated differently for exercising these rights.
Changes to this policy
We may update this policy as our services or legal obligations change. The revision date at the top of this page shows when it was last changed.
Contact us
For any question about this policy or to make a privacy request, please email [email protected] or use our contact form.